Shipping policy

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email once your order has been placed, and a separate email with tracking information once your order has shipped.

Shipping Times & Rates

We currently ship to the United States.

Standard Shipping: 5–8 business days, cost calculated at checkout.
Express Shipping: 2–3 business days, cost calculated at checkout.

Delivery times are estimates starting from the date of shipping, not the date of order, and exclude our 1–3 business day processing time.

Order Tracking

Once your order ships, you will receive a tracking number by email. You can also track your order at any time via our Track Your Order page. Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Shipping Delays

While we make every effort to ensure timely delivery, actual delivery times may vary due to factors outside our control, including customs processing, carrier delays, extreme weather conditions, and high order volume during peak seasons. We are not liable for delays caused by the shipping carrier or customs once the package has left our fulfillment center.

Customs, Duties & Taxes

Orders shipped to the United States are not typically subject to import duties. However, in the rare case that customs fees or import taxes apply, these are the responsibility of the customer.

Incorrect Shipping Information

Please double-check your shipping address at checkout. Mamora is not responsible for orders delayed, lost, or undeliverable due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at mamoracare@outlook.com and we will do our best to correct it before the order ships.

Lost or Missing Packages

If your tracking shows your package as delivered but you have not received it, please check with neighbors or household members, verify the shipping address on your order confirmation, and contact us at mamoracare@outlook.com within 7 days of the delivery date so we can investigate with the carrier.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at mamoracare@outlook.com with photos of the damaged item and packaging, and we will arrange a replacement or refund in line with our Refund Policy.

For any shipping-related questions, reach out to us at:
Email: mamoracare@outlook.com
Website: ma-mora.com