Refund policy

Refund Policy — Mamora

Last updated: July 22, 2026

30-Day Money-Back Guarantee

We want you to love your Mamora products. If you're not fully satisfied, we're here to help.

We offer a 30-Day Money-Back Guarantee on all eligible products, starting from the date of delivery. If you are not satisfied with your purchase, you may request a full refund within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return and refund, the request must be made within 30 days of the delivery date. The item should be unused and in the same condition that you received it, in its original packaging, whenever possible. Proof of purchase, such as your order number or confirmation email, is required.

How to Request a Refund

To start a return, please contact us at mamoracare@outlook.com with your order number and the reason for your return. We will provide you with instructions on how and where to send your item.

Return Shipping

Mamora covers the cost of return shipping for eligible returns within the 30-day window. We will provide a prepaid return label or reimburse your shipping cost, depending on your location.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5 to 10 business days. Please note that your bank or credit card provider may take additional time to reflect the refund on your statement.

Non-Returnable Situations

We may be unable to offer a refund if the 30-day window has passed, if the product shows signs of misuse not related to a manufacturing defect, or if the return request cannot be verified against a valid order.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at mamoracare@outlook.com with photos of the item, and we will arrange a replacement or full refund at no additional cost to you.

For any questions about returns or refunds, reach out to us at:
Email: mamoracare@outlook.com
Website: ma-mora.com